Inside Sales for Healthcare
At CallingWorks, we have a team of individuals that reside in all parts of the US. We draw on our differences to drive innovative solutions to meet the needs of our clients. We are continually working on a more inclusive workforce and a better community.
Meet Joanne: Founder and Managing Partner of CallingWorks. Her passion for selling and building relationships has been instrumental to the growth of CallingWorks and the commitment her company enjoys from her team members and customers.
Joanne’s started her career as a therapist, working with incarcerated individuals . In 1989, she decided a change was in order and began applying her effective communication and relationship building skills to sales. She started as an Inside Sales Representative, working for Lotus Development Corporation. Joanne was quickly promoted to Field Sales to be an Account Executive in the medical and financial industries.
After 18 years of working independently as a consultant to, and caller for, B2B clients in all industries, Joanne decided to expand by starting an Inside Sales company and hiring employees. Of course, a suitable domain name was the first requirement. Founded in 2007, ‘CallingWorks’ says it all. Her talents and passion for inside sales and relationship building have been instrumental to the growth of CallingWorks.
Fast forward to today, Joanne continues to trailblaze – leading a growing team of committed, talented, and motivated sales people. As a seasoned inside sales leader, she loves working with all businesses – startups and established companies – where customer relationships, sales strategizing, and closing deals continue to be a great source of pride.
Joanne holds an M.Ed and an M.A. in Counseling Psychology, which have proven to be a strong foundation for her solid selling skills and her ability to turn first-time customers into lifelong ones.
Looking to join the CallingWorks team? Denise is the first voice you’ll hear. Proudly representing the company by performing all the initial interviews – Denise provides a refreshing, natural and FUN voice of the company. Her intelligence, relatability and incredible sense of humor naturally puts you at ease – the perfect combination for an intro into the CallingWorks family.
A keen eye for recognizing process and work flow improvements, Denise is incredibly skilled (and very much enjoys) the operational aspects of the company. Denise will oversee a project from start to completion – making sure no details are left out!
Prior to joining CallingWorks in 2021, Denise worked as a consultant, setting up call centers for small and mid-sized businesses. and providing companies and nonprofits with practical advice, tools, and methodologies to establish or refresh their telephone organizations. From 1987 to 2001, Denise was employed by Lotus Development, a subsidiary of IBM. She held a number of Sales and Marketing positions at Lotus, the last was Vice President of North American Inside Sales & Customer Service.
Denise is a member of the Board of Directors of NEW Health, a community health center affiliated with Massachusetts General Hospital, where she serves as Chairperson of the Marketing and Nomination Committees. Denise has a Masters degree in Counseling and a CAGS degree in Student Personnel.
A California girl at heart, Kerry Johnson brings her natural joy and laid-back approach to CallingWorks as a territory and National Sales Program manager. Kerry stays current on calling trends, serving as an IS Pro herself for the Minnesota region. Bringing vast experience in field and inside sales management in the tech and healthcare sector, Kerry thrives on B2B sales in the healthcare setting. Always sharing her enthusiasm for campaign roll-outs and new products and services, Kerry excels in her many roles here with her excellent communication style, enterprising spirit, and go-getter attitude.
“With CallingWorks I truly get to experience the best of both worlds; a professional sales job in the healthcare field all while having an independent schedule in a very supportive team environment”
Kerry enjoys walking her labradoodle along the New England coast and cheering her two kids on the hockey rink, soccer field and dance stage.
Residing in Steel City itself, a transplant from New York, Nina Carozza brings her extensive 25-year sales background to CallingWorks. Nina shines as a territory manager – and her team continues to blossom through her leadership; from expanding and managing regions, crafting and launching innovative sales campaigns to serving as a genuine resource for both callers and clients, Nina thrives on multi-tasking and thinking outside of the box. These attributes, along with her compassion and drive, brings continued success to all who work with her.
“I love the supportive team environment here at CallingWorks – a culture I am proud to be a part of – where everyone is allowed to let their talents shine”
On the weekends you’ll find Nina spending time with her husband & two kids.
Cindy is the senior most member of the CallingWorks family and was the company’s very first caller! Fifteen years later, Cindy’s dedication and commitment to the team and her clients are as strong as ever!
With an impressive 25 years of sales experience, including advertising sales in the media industry, Cindy uses her innate selling skills to identify opportunities, generate customer interest and build long-term relationships.
Leading by example, Cindy always knows the best way to effectively communicate product benefits, stays current on healthcare advances by continually learning and takes a consultative approach to selling.
“Every day I get to meet new people virtually and work with a solid team of professionals who support and root for each other. We are a team who loves to watch one another succeed.”
On the weekends, you’ll find Cindy spending time with family and traveling.
Originating from the Garden State, Melissa specializes in account management – specifically around the continued education and relationship building of existing clientele. Melissa’s most recent victory included a record-breaking year for contract renewals and upgrades!
Upbeat and very personable, Melissa finds value in everything she sells, and is able to articulate that excitement, passion and knowledge with all of her clients.
Melissa brings over 15 years of business development experience from careers in hospitality and digital advertising – but it’s healthcare that Melissa is truly passionate for.
“I love all facets of the medical industry – it’s my niche in life.”
When she’s not making calls, Melissa enjoys crocheting, hiking, reading, spending time with family and friends and always appreciates a great tv show! An animal lover, having a degree in veterinary medicine, Melissa also participates in animal rescue.
Surrounded by the mountains in beautiful upstate South Carolina, Lesa brings expertise from many years of inside & outside sales, marketing and business development to CallingWorks. Also, a licensed esthetician, Lesa thrives on making personal connections. That, along with her impeccable follow up, establishing genuine relationships and paying close attention to all the many details lead to Lesa’s continued success.
“When a client speaks, I listen. Even in the pauses there is much to be heard. I use my intuition to observe, guide and educate”.
A goal-oriented go-getter, Lesa takes pride in reaching goals for both her clients and CallingWorks and enjoys making a difference with meaningful and essential work.
Lesa enjoys taking walks, relaxing in her garden (her husband has a green thumb), watching movies and spending time with friends.
Residing in Massachusetts, Libby brings high energy, humor and dogged pursuit of the end goal to the CallingWorks team. Spirited, energetic, and approachable, Libby won’t stop until the job gets done!
With a background in television production, events coordination, education and sales management, Libby’s role in operations has led her to visit the world – with travels to London, India and Africa.
An avid open water swimmer, Libby’s fun nature has had her making calls and attending meetings in her wet suit – fresh from a long swim! Libby credits swimming for keeping her sane, healthy, mindful & happy!
Lisa is a senior member of the CallingWorks family where she specializes in direct and territory campaigns. With an extraordinary background in both inside and outside sales, Lisa earned numerous awards early on in her career. A natural innovator, Lisa piloted a remote position in the mid-1980’s – and continued working from home for the next forty years!
With an extensive background in the medical/technology arena, CallingWorks is fortunate to receive Lisa’s business development and lead generation experience in addition to her vast sales knowledge.
Lisa is a passionate, product specialist. “Every now and then, we are fortunate enough to be involved with a product that drives us, through our passion from within. That’s what I experience when selling CryoDose TA”.
A creative soul, Lisa greatly enjoys home remodeling, improvement & décor, repurposing furniture and artistic creations including pebble art, sewing, knitting & crocheting.
Alyson is Pennsylvania born and currently resides in New Jersey (fun fact – she is neighbors with our own Christine Ryberg)! Spending over two decades in sales and customer service, Alyson is also an experienced actress – having acted in New York City and Boston for more than ten years.
As an east coast girl, Alyson plans her days according to time zones – beginning in the east and ending in the west. Extremely organized and proactive, Alyson plans her calls out for the month – ensuring adequate time for conversations, emails, and plenty of follow-up!
“I always plan for tomorrow by my end of day. I carve out time, plan, and set goals – that leads to success for my team, my clients, and myself.”
In her free time, Alyson enjoys cooking, going on hikes with her family, and traveling.
Residing in beautiful South Carolina, Cathy shares 30+ years of inside sales and lead generation with CallingWorks, bringing rich experiences in management and CRM systems knowledge. Previously in the communication, lighting and healthcare industries, Cathy oversaw and trained new departments – implementing processes and increasing efficiencies along the way.
Extremely skilled at the art of conversation (you can thank her drama and communications degrees for that!) Cathy excels at reaching key decision makers and making a natural connection.
Passionate about healthcare, her clients and her team, Cathy will tell you, “This is the best career I have ever had – this will be my forever company.”
Monica is a senior member of the inside sales team and has also served as an integral part of the technology integration team and as a team lead for sales campaigns.
Monica has a natural ease to her where everyone she meets instantly feels comfortable and welcomed. Taking an old-school approach to sales, Monica’s goal with every call is providing a bit of personalization – including using the clients name in conversation (and knowing how to spell it)!
“I want the clients to feel the eye contact, the sincerity and the warmth in my voice and communication. Even though I am not able to see them, I want to ensure a genuine connection is felt”
Combining multiple touch points and impeccable follow up, every exchange with Monica is a vibrant and positive experience – and it shows in her stellar sales record!
Monica’s free time includes being a boy mom + one daughter, planning events & traveling with her girl group (when she’s not being a homebody)! And drinking coffee – hot or iced – and lots of it!!